Terms & cancellation

Last updated: October 31, 2026

How it works

Every new client starts with a free intro phone call and a meet & greet. After that we approve your account, you accept our waiver, and you can book walks and drop-in visits online. We walk in the Seattle and Portland areas only.

Prices and payment

Prices are shown on our site before you book and include any extra-dog charge. You pay on Stripe's secure page when you book. Weekly walks are paid up front for the weeks you choose. Tips are optional and go to your walker.

Cancelling

• You can cancel any booked walk from your account.
• 4 hours or more before the walk: full refund to your card.
• Less than 4 hours before: the walk is cancelled with no refund.
• Weekly walks can be cancelled one at a time with the same rule.
• If we have to cancel, you always get a full refund.
• Refunds usually show on your card within 5–10 days.

Your dog's safety

While your dog is in our care we act in your dog's best interest. In an emergency we go straight to the nearest emergency vet (or your own vet if you named one in your dog's profile) and call you right away. You pay any vet costs. Please keep your dog's details, health notes and emergency contact up to date by telling your walker.

Group walks are only for dogs that are good with other dogs. We may stop walking a dog that is unsafe for itself, other dogs or people.

Getting into your home

You tell us how we get in (key, lockbox, door code or you at home). Only your walker sees these instructions.

Contact

Questions? Reply to any of our emails or contact us at contact@yourdomain.com.

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